Position Overview:

The Program Manager is responsible for overseeing the day-to-day operations and success of the Veterans Peer Access Network (VPAN) program, ensuring deliverables are met and compliance with organizational and contractual standards. This includes managing staff training, tracking program performance, and driving continuous improvement through ongoing evaluation. The Program Manager leads the VPAN team, coordinates program activities, and ensures timely, accurate reporting. They report directly to the Executive Director, maintaining regular communication with SD2 ( Supervisorial District 2- Los Angeles)leadership and ensuring proactive accountability.

Key Responsibilities:

1. Program Oversight and Execution:
   • Oversee all aspects of program implementation, including coordinating resources, managing budgets, and aligning activities with organizational goals.
   • Ensure program components are delivered as planned, meeting the needs of Veterans and MilFam while complying with relevant regulations and contract obligations.
   • Develop and maintain program timelines, ensuring that milestones and deadlines are met.
2. Staff Training and Development:
   • Provide training, mentorship, and professional development opportunities for team members, including Peer Support Leads, Battle Buddies, and other program staff.
   • Create training materials and sessions focused on program goals, compliance standards, and skill development in areas such as trauma-informed care, resource navigation, and client relationship management.
   • Regularly assess staff performance and identify areas for improvement, providing feedback and coaching to ensure high-quality service delivery.
   • Coordinate periodic refresher training sessions and ensure that team members stay up to date with new regulations, tools, and best practices.
3. Tracking and Reporting of Measurable Outcomes:
   • Develop, implement, and track key performance indicators (KPIs) for the program, including client engagement, service delivery, and program outcomes.
   • Create a system for tracking the success of program participants, such as employment placements, housing stability, and access to healthcare, ensuring that measurable data is collected and analyzed regularly.
   • Monitor and report on the impact of the program, presenting data-driven outcomes to senior leadership, funders, and stakeholders.
   • Regularly review program data to identify trends, gaps, and opportunities for improvement.
4. Program Evaluation and Continuous Improvement:
   • Conduct regular assessments of program effectiveness, utilizing feedback from clients, staff, and stakeholders to inform program improvements.
   • Lead periodic program evaluations, including client satisfaction surveys, outcome tracking, and staff performance reviews.
   • Adjust program components based on evaluation results to ensure continued alignment with the mission and the needs of Veterans and MilFam.
   • Develop and implement strategies for addressing any identified program shortcomings.
5. Compliance and Quality Assurance:
   • Ensure the program is compliant with all relevant federal, state, and local regulations, as well as contractual requirements.
   • Ensure that all service delivery is documented accurately and in a timely manner, in compliance with HIPAA, data privacy laws, and program policies.
   • Regularly review participant records to ensure proper documentation of services, case notes, and outcomes.
6. Collaboration and Stakeholder Engagement:
   • Collaborate with internal teams, external partners, and community stakeholders to ensure that services are well-coordinated and that Veterans and MilFam receive comprehensive support.
   • Develop and maintain relationships with key community organizations, employers, and service providers to expand resources and improve client outcomes.
   • Represent VPAN at community meetings, events, and conferences, advocating for the program and its goals.
7. Budget Management and Resource Allocation:
   • Oversee program budgets, ensuring that resources are used efficiently and effectively to meet program goals.
   • Allocate funds for program activities, including training, outreach, and resources for participants.
   • Track spending and ensure that the program remains within budget, identifying any necessary adjustments or cost-saving opportunities.

Reporting Requirements

To ensure accountability and maintain clear communication, the Program Manager is required to:

1. Bi-Weekly Check-Ins:
   • Meet with management weekly to discuss program updates and staff performance.
   • Provide a brief written summary of weekly highlights, challenges, and pending tasks.
2. Monthly Report:
   1. Submit detailed reports to management by the 5th of each month, including
      1. Participant engagement numbers.
      2. Milestone achievements.
      3. Financial usage and budget tracking.
      4. Challenges and corrective actions.
3. Quarterly Reports:

The Quarterly Report should be submitted by the 10^th of the month and should include all relevant data, feedback, and insights to assess the program’s effectiveness and ensure transparency with MVA and VPAN leadership. Submit detailed reports to management.

Incident and Risk Reporting:

• Notify management immediately of participant crises, program risks, or compliance issues.
• Document and address incidents promptly with corrective action plans.

4. Performance and Evaluation Reports:
   • Present quarterly evaluations of program performance, outlining successes, lessons learned, and areas for growth.

Skills and Abilities:

• Leadership and Staff Management: Strong ability to lead, mentor, and develop a diverse team, cultivate a positive work environment and ensuring high performance.
• Training and Development: Expertise in creating and implementing training programs that drive skill development and enhance service delivery.
• Data Analysis and Reporting: Proficient in tracking, analyzing, and reporting on measurable outcomes and program performance.
• Problem-Solving and Critical Thinking: Ability to assess challenges and implement practical solutions to improve program delivery and participant outcomes.
• Strong Communication Skills: Ability to communicate program goals, expectations, and outcomes clearly and effectively to both internal teams and external stakeholders.
• Project Management: Highly organized with the ability to manage multiple projects simultaneously, ensuring timely delivery of program goals.
• Compliance Knowledge: Familiarity with relevant laws, regulations, and standards affecting veteran services, including HIPAA and data privacy laws.

Qualifications:

• Education: Bachelor’s degree in Social Work, Public Administration, or a related field.
• Experience:
  • Minimum of 3-5 years of experience in program management, preferably in the nonprofit, social services, or veteran services sector.
  • Proven track record of successful staff management and program implementation.
  • Experience in tracking and reporting on measurable outcomes, including the use of performance metrics and data analysis tools.
• Certifications:
  • CalMHSA Peer Support Specialist Certification or willingness to obtain within 6 months.
  • Additional relevant certifications (e.g., in data management or compliance) are a plus.
• Additional Requirements:
  • Valid driver’s license and reliable transportation.
  • US Veteran  
• Salary: 80k